Product Returns

Faulty, DOA, Warranty

1. For all faulty, incorrectly supplied, or damaged items you’ll be completely covered by all the usual Australian laws, regulations, and return policies.

2. Dead on Arrival (DOA) Items: Please contact PROTECTIVE FILM within 7 days from the date of delivery. If PROTECTIVE FILM is not notified within the 7 days period the full price applies.

Change of Mind Requirements

3. Must be returned within 30 days of your item being delivered. Returns must be shipped back to our warehouse within 7 days of receiving approval and your Return Number (RN)

4. All items must be return “as new”: This includes all original, unopened, unmarked and undamaged packaging. Missing and damaged boxes, missing accessories, etc will not be accepted. While we accept you can change your mind and return your unwanted products, we must ensure we can resell your item as brand new. It is a fair policy.

5. Returned items conditions:  All returned items will be inspected by our warehouse team. PROTECTIVE FILM has the right to refuse returned goods if items are not “as new” (see term 5) If a product is deemed unfit for return, PROTECTIVE FILM will notify the customer the return has been rejected. The customer has the following options: 

• Item is shipped back at your own cost
• Item is recycled.
• You have 14 days to notify PROTECTIVE FILM about your preferred option, after this period your item will be recycled.  

6. Restocking Fee: If you would like to return your goods under our 30 days Returns Policy, PROTECTIVE FILM reserves the right to charge up to 15% restocking fee. Our restocking fee is to cover the admin costs for organising your return, inspect and test the items. If the replacement item you want is cheaper than your original item purchased, we will gladly refund you the difference (less the additional shipping charge and applicable restocking fee to send out the new replacement item).  If the item is more than your original selection you will only pay the difference (plus the additional shipping charge and restocking fee).

7. Shipping: Please ensure you send your items back with signature on delivery. PROTECTIVE FILM can’t and won’t be held responsible for lost or missing returned items without a Proof of Delivery. Any items that are damage in transit by your courier is your responsibility, not ours.

8. Refunds: Unless the goods are Defective, Faulty, Incorrectly Supplied or Damaged, PROTECTIVE FILM does not offer full refunds under this 30 Days Returns Policy, only replacements for other goods based on the conditions above.

If you meet our 30 days Returns Policy Requirements, please submit your return request through our Returns Portal below. 

If you are out side of the 30 days Returns Policy we may offer a store credit on selected circumstances as good will.